Informational English translation. In case of conflict, contradiction, or interpretative difficulty, the Italian version prevails exclusively.

This policy applies to all purchases of Community Pricing for WooCommerce PRO (“the Plugin”) distributed via this website, and supplements the Limitation of Liability and Terms of Use published on the site (“the Terms”). For this policy, “licence” means the subscription defined in point 1 of the Terms (updates, support and plan features), not the GPL code licence.

Please read it carefully before purchasing.

1. Nature of the relationship and right of withdrawal

As stated in point 1 of the Terms, purchase is limited to professionals acting in the course of business and not to consumers under Italian Legislative Decree 206/2005. Accordingly, the consumer right of withdrawal under Art. 59(1)(o) does not apply.

If, exceptionally and contrary to the checkout declaration (Terms point 12, checkbox 3), the Buyer is qualified as a consumer, then by completing the purchase and downloading the Plugin the Buyer expressly consents to immediate performance of the digital service and waives the right of withdrawal under Art. 59(1)(o).

2. Refunds and rewards generated by the Plugin for the store’s end customers

(This section covers only the relationship between the Buyer’s WooCommerce store and its end customers — not the Buyer↔Producer relationship governed by points 1, 3, 4 and 5.)

If an end customer buys a product covered by an active Community Pricing campaign, refunds or store credit are governed by the campaign configured by the Buyer and issued automatically by the Plugin engine at campaign close.

• Refunds are issued via the original payment gateway (Stripe / PayPal) or as store-credit coupons, per campaign settings.
• The refund amount matches the community discount reached at campaign close.
• A 14-day waiting period applies after campaign close before issuance, where relevant to physical-goods withdrawal rules between the Buyer and their end customers.
• Store-credit coupons are valid for 180 days from issuance (configurable by the store admin).
• Coupons are automatically voided if the related order is refunded.

Correct configuration and handling of such end-customer refunds remain the Buyer’s sole responsibility under point 5 of the Terms.

3. Licence renewals and operational limits

Licences are valid for one year from purchase. Renewals are not automatic and there is no recurring charge: the Buyer must renew manually from My Account, accepting the Terms then in force (Terms point 11).

Security and operational limits on expiry. Automatic refund systems and payment-gateway integrations require ongoing maintenance. Licence expiry immediately disables the automatic refund engine and partner tracking, consistent with Terms point 7. On expiry:

• the Plugin keeps only basic display features (e.g. progress bar and timeline on the frontend), as core features per the official documentation then in force;
• all community refunds and partner rewards must be handled manually by the Buyer until renewal;
• because renewal requires an explicit manual payment, no automatic charges are made. Manual renewal payments are non-refundable except as provided in point 4.

4. Discretionary refunds and exceptions

Notwithstanding the above, and without prejudice to the liability cap in Terms point 6, the Producer may issue a discretionary refund within 14 days of purchase in the following exceptional cases:

4.0 Exclusion for false data or untrue declarations

Amounts relating to orders refused, suspended or terminated under Terms point 1, second paragraph, because tax data or professional-status declarations were false, inaccurate, incomplete or referred to a person other than the actual Buyer, are not refundable in whole or in part. The indemnity provisions of that clause remain applicable.

4.1 Incompatibility with the supported environment

The Plugin is demonstrably incompatible with the Buyer’s WordPress / WooCommerce environment, provided the installation meets all of the following supported system requirements:

Component	Supported version (requires)	Notes
WordPress	6.8 or higher	QA-verified up to 7.0.2. Later compatibility is checked periodically and documented in the changelog / hub release card.
WooCommerce	8.0 or higher	Required (Action Scheduler / HPOS). QA-verified up to 10.9.x.
PHP	8.0 or higher	QA on PHP 8.3+. PHP 8.1+ recommended.

Incompatibility refund requests are only eligible if the issue:

• occurs on WordPress and WooCommerce versions within the ranges above;
• was reported to support under Terms point 7 and could not be resolved within 5 business days;
• is reproducible in a clean environment (no conflicting third-party plugins or custom themes).

The following are explicitly excluded, consistent with Terms point 4:

• Conflicts with third-party plugins or themes;
• Payment-gateway incompatibilities — refunds use WooCommerce’s native wc_create_refund(); gateway fit depends on the Buyer’s setup. Use the built-in Gateway Readiness Test before launching campaigns; no refund is issued for Gateway Refund mode failures attributable to the Buyer’s gateway configuration;
• Hosting/server configuration issues (e.g. insufficient PHP memory, script timeouts, disabled PHP extensions);
• Incompatibilities introduced by third-party updates after purchase, unless the Producer publishes a compatibility fix within 30 days.

4.2 Product materially different from its description

The purchased product is materially different from its description on this website at the time of purchase. This does not cover subjective preferences, changes of mind, or features requested but not listed in the product description.

4.3 How to request a discretionary refund

Open a support ticket from My Account within 14 days of purchase, providing:

1. order number;
2. WordPress, WooCommerce and PHP versions in use;
3. problem description, including any error messages;
4. steps to reproduce.

The Producer will review the request and reply within 2 business days.

5. Support

For questions about refunds, returns or the licence, open a ticket from My Account, within the support scope in Terms point 7. The team generally replies within 1 business day.

6. Governing law and venue

This policy is governed by Italian law and is interpreted consistently with Terms point 9 (Governing law and venue), which is incorporated by reference.